This company is truly awful and I believe they're fraudulently charging their customers. I've been a client for 6+ years and every renewal period I'm contacted to be sure the numbers of active users is correct before they charge my credit card. This did not happen this year and I was overcharged for inactive users. I've tried and tried to contact them with no response. Their online support system is a total joke. All I get are emails from "Mark" saying that he's tried to contact me and the case will be closed in 5 days. Mark has NEVER contacted me. After an hour phone call today I'll apparently be getting a phone from a supervisor within 24-48 hours. I can almost guaranty that won't happen.
Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better.Drkrandoph , 08/09/2023
Business partner sent me document to sign. No matter what I did I could not change the signature “you” created. Probably because I’ve used this method before. This however was for my business so I need to write/sign my entire title. This application will not allow me to add “Dr.” before my name or “DVM” after my name.
So I created my own account, with my app and my correct signature. Even after reviewing help and support. I am still not able to import their document and sign it.
The app instructions say: open email to import; open the file and select share (THIS IS NOT AN OPTION. ). I’ve tried everything. I feel strongly that the words you have chosen are incorrect, and someone my age can’t make the jump to their exact meaning. For example if I were ordering food and I wanted extra toppings, but the app only offered cherry as the topping and I don’t want cherry, it doesn’t tell me how to add pineapple instead. You might say, just select add topping, select cherry then once you’re in you can change to pineapple. But that’s not what you instructed!
I’m excellent at following instructions, and have written manuals full of precise instructions on how to complete tasks.
My advice to you is give your instructions to several people not in the business sector of all different ages and see where your instructions fall short.
Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better. I've relayed your feedback to our engineers.King , 06/09/2022
You would think after years and years DocuSign would get its act together and bring forward a fully functional document management platform that works anywhere and everywhere. Yet, DocuSign still fails miserably in doing so. Do you need to update, strike, add to a document? Well, unless you are on an PC (how 90’s) you cannot do any of that. I am on a brand new M1 iPad Pro trying to make updates to a contract, and this app just cannot get it done. Let’s switch to any of the major mobile browsers (Chrome, Safari, or Firefox) on my M1 IPad Pro, nope still just can’t make those changes. I have to wait until I am back at the office and at my desk at my PC (how 90’s, yes I know that’s the second time I have written that) to make any of the needed changes to the document. Here’s the hilarious part, DotLoop has been able to do all of this, out of the box, for years.
DocuSign when will you get it together? Stop messing around with your logo, and make the needed changes in the DNA of your system so it is response on all platforms or just sell the company and go find something else to make a mess of.
Thank you for reviewing the app, and for being a customer of DocuSign. We are sorry to hear about your experience, but we appreciate your feedback on how to make DocuSign’s app even better. I've relayed your feedback to our engineers.
The developer, Docusign , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
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Compatibility iPhone Requires iOS 15.0 or later. iPad Requires iPadOS 15.0 or later. iPod touch Requires iOS 15.0 or later. Apple Vision Requires visionOS 1.0 or later.
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