Contact us

If you’re calling us, please have your personal details on hand to help us deal with your query effectively.

Choose the topic or product you have a query about, and we’ll point you to useful information and ways to get in touch with us.

Our opening hours are 8am to 8pm, and our lost or stolen cards and fraud reporting lines are open 24/7.

General queries

Get in touch with us for help and support

Online chat – TSB Smart Agent

The fastest way to get help is through the TSB Mobile Banking App. You can get help with queries 24/7 or speak to a member of our team 8am – 5.30pm Monday to Friday, excluding bank holidays. Just open the app menu and then select ‘Chat to us’.

AppStore is a trademark of Apple Inc. registered in the US and other countries. Google Play is a trademark of Google LLC.

03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Lines open 8am to 8pm Monday to Sunday.

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Internet Banking

Internet Banking queries

It’s easier to stay on top of your money whenever and wherever you need to.

Set up your online banking quickly using the TSB Mobile Banking App. Or you can register via Internet Banking.

Both services let you check your balance, make and receive faster payments and register to pay a contact by mobile.

Follow our step-by-step guide to get you started.

0345 835 3844
+44 (0) 203 284 1577 (abroad)
Lines open 8am to 8pm Monday to Sunday.

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

View our guides on how to set up mobile banking and Internet Banking.

Fraud

Report suspected fraud

Unsure about a payment?

There could be many explanations for a payment you’re unsure about. If you don’t recognise it, here's what to do next.

Reporting card fraud?

It’s quicker to report card fraud in the TSB Mobile Banking App. Just tap Chat to us, and type ‘fraud’ to get started.

Lines are open 24/7

Blocked card payment? Sort it out here.

Blocked or fraudulent bank transfer?

• Do you think a bank transfer was a scam?
• Has your transfer been blocked?
• Has somebody else changed your bank details?

For non card related fraud call us on 0800 096 8669.

Lines are open 24/7

Useful information for common queries

Lost or stolen cards

Report a lost or stolen card:

Via the App

The fastest way to report a lost or stolen card, and get a replacement, is via the mobile app. In the app, just select ‘Manage cards and PINs’ then follow the easy steps.

Don’t have the TSB Mobile Banking app? Download it here. It’s safe, secure and easy to get started.

AppStore is a trademark of Apple Inc. registered in the US and other countries. Google Play is a trademark of Google LLC.

Via Internet Banking

Just go to ‘Lost & stolen cards’ under ‘Your account tools’

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Current accounts

Get in touch with us for help and support

Existing account queries

03459 758 758 (UK)
+44 (0) 203 284 1 575 (abroad)
Open 8am to 8pm Monday to Sunday.

Internet Banking

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Savings accounts

Get in touch with us for help and support

Existing account queries

03459 758 758 (UK)
+44 (0) 203 284 1575 (abroad)
Open 8am to 8pm Monday to Sunday.

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Mortgages

Get in touch with us for help and support

Existing mortgage queries

New mortgage queries

0800 056 1088 (UK)
+44 (0) 1452 890 225 (abroad)
Monday to Friday 8am-8pm, 9am to 2pm Saturdays

Other contact methods

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Want to give feedback?

If you would like to give us feedback which doesn’t relate to a complaint, get in touch by completing our feedback form.

Additional information

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

Useful information for common queries

Credit cards

Get in touch with us for help and support

Credit card queries

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Personal loans

Get in touch with us for help and support

Existing loan queries

0800 111 4166 (UK)
Monday to Friday 8am to 6pm.

New loan queries

0345 835 3861 (UK)
Monday to Friday 8am to 6pm.

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Insurance

Get in touch with us for help and support

Pick & Protect Home Insurance

Sales & Renewals
0345 030 8778 (UK)

Claims or Claims complaints
0345 030 8782 (UK)

Amendment or Cancellation
0345 030 8778 (UK)

Sales and Service Complaints
0345 030 8815 (UK)

Home Solutions Home Insurance
Customer Helpline
0345 901 3147 (UK)

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Travel

Get in touch with us for help and support

Any queries

03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Open 8am to 8pm Monday to Sunday.

For Travel Insurance with your Silver Account:

Call Silver Membership Services
0345 835 3835 (UK)
+44 (0) 2032 841 583 (abroad)

For Travel Insurance with your Gold Account:

Call Gold Membership Services
0345 835 3834 (UK)
+44 (0) 20 3284 1584 (abroad)

For Travel Insurance with your Platinum Account:

Call Platinum Membership Services
0345 835 3833 (UK)
+44 (0) 2032 841 585 (abroad)

For Travel Insurance with your Premier Account:

Call Premier Membership Services
0345 975 8000 (UK)
+44 (0) 2032 841 580 (abroad)

Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday

Personal Banking:

Business Banking:

BT Relay UK

Call us using the prefix 18001’ either from a text phone, or through the RelayUK app.

Useful information for common queries

Help and Support, complaints and transactions disputes

Want to dispute a transaction on your debit or credit card?

Find out what to do on our dedicated page if you don't recognise a transaction, or you haven't received the goods or services you've paid for. And remember to send us any supporting documents required as these will help us with your dispute quickly.

Help and Support

Need help finding the answer to a question? Check out our Help and Support page. You’ll also find the link to our Complaints page there too.

Dispute automated decline decision

If you would like us to rethink our decision based on different information you have to show us, please fill out the below form.

Appeal against a decline decision

If you’ve recently been declined for a TSB current account, overdraft, credit card, or loan, then you can appeal this decision. To find out more about the process, please see our appeals page.

Bereavement

When you’ve lost someone close to you, sorting out the finances will be the last thing on your mind. We are here to help make this as simple and straightforward as possible for you.

Social media

Our team is available Monday - Friday 7am - 10pm, Saturday - Sunday 8am - 10pm.

You can contact us on:

For media related queries, contact us on our X News page.

Social Media Community Rules
We actively encourage comments from our customers and non-customers on TSB related subjects, products and services in a constructive manner. TSB aims to help with any queries from customers or non-customers.

We ask that users:

1. Treat others as you would like to be treated. Be polite, even if you disagree. Abuse, inappropriate language, aggression or bullying will not be tolerated (whether aimed at users, individuals, TSB or other companies). Any comments considered abusive will be removed where possible. If users continue to post abusive, aggressive or bullying behaviour they will be banned from our page or account where that function is available.
2. We are happy to help you with your query, but to respect your privacy we cannot ask for personal contact details in an open forum. It may be necessary to ask you to contact us privately by means of a Direct Message.
3. To safeguard the privacy of individuals please do not post any personal data including information that may identify individuals. Where the platform allows, personal data will be removed. On X, we will ask you to delete such tweets and contact us privately by Direct Message. We aim to promptly respond to any Customer Care enquiry made.
4. Keep your comments relevant to the topic. Off-topic comments may be removed where the platform allows so that we can keep discussions focused for all our users. New discussions may be started on new topics and all relevant comments and replies should be directed there.
5. Comments subject to legal issues (slander, defamation, contempt of court etc) or publicising, encouraging or endorsing illegal activity will not be responded to.
6. Content with overt religious or political bias intended to incite others will receive no response, nor will we respond to aggressive lobbying (e.g. spam and/or duplicate tweets, posts and comments). Any repeated sentiment or duplicated posting by the same user or group will be removed where the platform allows.
7. Any constructive criticisms of TSB will be responded to, where they are relevant to the community.
8. Content containing unverified or false claims will not receive a response. Images and video where consent from individuals who are featured is not clear, will be removed.

Impersonating brands or other users or featuring licensed or copyright material is not allowed.

We reserve the right to block and, where deemed appropriate, report any individuals to the social media platform who repeatedly ignore any of the above principles.

Please respect the social media platforms terms and conditions:

• X’s rules
• Facebook's terms and conditions
• Instagram’s terms and conditions